Privacy Policy

Last updated: 14/02/26

  • This Privacy Policy describes how NeutralRoom (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from neutralroom.co.uk (the “Site”).

    We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    1. Information We Collect

    When you visit our Site or place an order, we may collect the following information:

    Personal Information you provide

    • Name

    • Billing and delivery address

    • Email address

    • Telephone number

    • Payment details (processed securely via our payment providers)

    • Any information you provide through contact forms or customer support

    Automatically collected information

    • IP address

    • Browser type and device information

    • Pages visited and time spent on the Site

    • Referral source

    • Cookies and tracking technologies

    2. How We Use Your Information

    We use your information to:

    • Process and fulfil your orders

    • Deliver products to you

    • Communicate about your purchase

    • Provide customer support

    • Improve our website and services

    • Prevent fraud and ensure security

    • Comply with legal obligations

    • Send marketing communications (only if you have opted in)

    3. Sharing Your Information

    We only share your information where necessary to operate our business, including:

    • Payment processors (e.g. Stripe, PayPal)

    • Print and fulfilment partners to produce and ship your order

    • Shipping providers (e.g Royal Mail, DHL)

    • Website platform providers (e.g. Squarespace)

    • Analytics services (e.g Google Analytics)

    These providers only process your data on our behalf and must protect it in accordance with data protection laws.

    We do not sell your personal data.

    4. International Transfers

    Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as approved contractual clauses.

    5. Cookies

    Our Site uses cookies and similar technologies to:

    • Enable core website functionality

    • Analyse website traffic

    • Improve user experience

    • Remember preferences

    You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

    6. Data Retention

    We retain your personal information only as long as necessary to:

    • Fulfil the purposes outlined in this policy

    • Comply with legal, tax, and accounting obligations

    • Resolve disputes and enforce agreements

    7. Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data

    • Request correction of inaccurate data

    • Request deletion of your data

    • Restrict or object to processing

    • Request data portability

    • Withdraw consent for marketing at any time

    To exercise these rights, please contact us using the details below.

    8. Security

    We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

    9. Third-Party Links

    Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

    11. Contact Us

    If you have questions about this Privacy Policy or how your data is handled, please contact us using the contact form